Refund Policy

Australian Consumer Law provides consumer guarantees for goods and services. If a product or service has a problem covered by those guarantees, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances. Nothing in this policy removes those rights.

Merch is sold by pre-order and is pickup only. If you change your mind, contact BRS before the preorder closing date and we will cancel the order and refund the amount paid. After the preorder closes and the bulk production order has been placed, change-of-mind cancellations are not available.

If an item is faulty, not as described or otherwise fails a consumer guarantee, contact BRS with your order reference and a description of the issue. BRS will assess the request and provide the remedy required by law.

Project fees, deposits, payment milestones and cancellation terms are set out in the written quote or service agreement accepted for that project. If you need to cancel or believe a service has not been supplied as agreed, contact BRS promptly. Any refund will be assessed against the agreed terms, the work already completed and any applicable consumer guarantees.

Email info@brscreations.com.au with your order reference or project name, the reason for your request and the outcome you are seeking. BRS may ask for reasonable details needed to locate the transaction. Refunds approved by BRS are returned to the original payment method where possible.

BRS Creations · ABN 80 821 706 326
info@brscreations.com.au
0421 552 581